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Privacy policy

1. scope of application privacy policy

This Privacy Statement sets forth the steps taken by Schnyder SA (hereinafter referred to as "Schnyder") to comply with data protection requirements under Swiss and EU law and other applicable laws governing the collection, storage, use and transfer ("Processing") of personal data.

This statement describes how Schnyder processes personal data that Schnyder has received from you through a website or application. This statement applies solely to personal data collected by Schnyder, for example, through websites, by e-mail and other online tools and applications.

The Swiss Data Protection Act (DSG) and any applicable law from the European Data Protection Regulation (DSGVO) apply.

2. processing of personal data; type, purpose and their use

When you access our website, information is temporarily stored in so-called log files on our server. This is information that the browser of your terminal device automatically sends. Namely:

  • IP address of the computer
  • Date and time of access
  • Name and URL of the retrieved data
  • Operating system of your computer and the browser you are using
  • Country from which our website is accessed
  • Name of your Internet access provider
  • Access status/HTTP status code
  • Amount of data transferred
  • Last visited website

The above data is processed by us for the following purposes:

Personal data is any information relating to an identified or identifiable individual. A data subject is a person about whom personal data is processed. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, acquisition, deletion, storage, modification, destruction and use of personal data.

Schnyder processes the personal data that is necessary to provide our services effectively and in a user-friendly manner, as well as permanently, securely and reliably.

As a matter of principle, Schnyder processes personal data only with the consent of the data subject, unless the processing is permitted for other reasons, for example, to fulfill a contract with the data subject and for corresponding pre-contractual measures, to protect our overriding legitimate interests, because the processing is evident from the circumstances, or after prior information. In this context, we process in particular information that a data subject transmits himself or herself when contacting us - for example, by letter, e-mail, contact form, telephone or social media - and may store such information in a customer relationship management system (CRM system), in online store software or with comparable tools.

Schnyder processes personal data for the period of time required for the respective purpose or purposes. In the case of longer-term storage obligations due to legal and other obligations to which we are subject, we restrict the processing accordingly.

Schnyder may have personal data processed by third parties - also abroad. Such contract processors process personal data on our behalf. Schnyder ensures in each case that such third parties guarantee appropriate data protection.

Schnyder is present on social media platforms and other online platforms in order to communicate with customers and interested persons and to inform them about our services. The General Terms and Conditions (GTC), data protection declarations and other provisions of the respective operators apply in each case.

Legal basis for the processing of personal data

Schnyder processes personal data in accordance with Swiss data protection law (DSG) as well as other applicable data protection laws (e.g. DSGVO).

3 Processing of personal data

Schnyder collects and processes personal data from

  • visitors to its websites, whether registered with Schnyder or not;
  • Contact persons and employees of suppliers, dealers, vendors and providers of Schnyder's products and product parts;
  • Customers, purchasers and recipients/beneficiaries or interested parties of Schnyder's products and services or their contacts and employees;
  • Contacts and employees of business partners and affiliates and other commercial and economic partners;
  • Recipients of Schnyder's newsletters;
  • Participants in market research and opinion surveys conducted by Schnyder;
  • Participants in courses, seminars and other events offered by Schnyder;
  • Users of the WIFI offered by Schnyder in its business premises and other locations;

(all collectively, Business Partners).

Personal data of business partners is generally collected from data subjects directly in the course of using the websites, requesting or using products or services, submitting reviews and reports, participating in market or other surveys, attending Schnyder events, or in direct communication with Schnyder via email, telephone or otherwise.

However, it may also be collected indirectly, namely when transactions are made for the benefit of or for delivery to a business partner by another business partner, on the recommendation of third parties (e.g. recommendation by acquaintances of the business partner) or by obtaining or purchasing supplementary information from third party data sources (e.g. social media, address brokers).

Schnyder processes the following categories of Personal Data by name:

Personal Data and Contact Information: This includes, but is not limited to, first and last name, home address, place of residence, telephone number, email address, age, date of birth, gender, marital status, family members, details of any secondary contact, photograph, details of function, details of previous business dealings with these persons, details of business transactions, inquiries, offers, quotations, conditions and contracts, details of professional or other interests of the persons;

Data in connection with delivery and sales as well as orders and purchases: This includes, but is not limited to, payment details, credit card details and other payment details, billing and delivery address, products and services delivered and sold as well as ordered and purchased;

Data in connection with the marketing of products and services: This includes, but is not limited to, information about marketing activities such as receipt of newsletters, newsletter opt-ins and opt-outs, documents received, invitations and participation in events and special activities, personal preferences and interests, etc.

Data related to the use of the Websites: This includes, but is not limited to, IP address and other identifiers (e.g., username on social media, MAC address of smartphone or computer, cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies) or other technologies that collect personal data in an automated manner), date and time of visit or use of the Websites, pages and content viewed, referring websites, etc.;

Data related to communications: including, but not limited to, preferred communication channel, correspondence, language of correspondence and communication with Schnyder (including records of communication), etc.; and

For telephony and e-mail traffic, Schnyder uses the Microsoft service Exchange Online, which is operated in the Microsoft Azure Cloud in Western Europe. The stored contact data is thus synchronized with the Microsoft cloud service Azure Active Directory (AAD). The data and information that must be transmitted to Schnyder in connection with telephony and e-mail are treated as strictly confidential. Schnyder uses only those data that are necessary for communication by telephony or e-mail. The privacy policies of Microsoft and Microsoft Azure can be found under the following links:

Microsoft Privacy Policy:
Privacy policy Microsoft Azure:

4. toolshop

If you would like to use the services of our tool store, it is necessary for you to provide us with the data required to process orders and to view your customer account. By opening a customer account, you will receive password-protected direct access to your completed, open and recently shipped orders. In addition, you can view your personal data.

5. transfer of data to third parties (including joint controllers and order data processors)

Your data will be transferred to our partners (third parties) as far as the order processing makes it necessary. If we pass on data to external service providers, technical and organizational measures will be taken to ensure that the transfer is in accordance with the legal provisions of data protection. If you provide us with personal or company-related data of your own accord, we will not use, process or pass on this data beyond the scope permitted by law or specified by you in a declaration of consent. Furthermore, we will only pass on your data to external service providers if this is necessary for the processing of the contract and they have agreed to the corresponding confidentiality and due diligence provisions. Beyond that, we only pass on your data if we are obliged to do so by law or by official or court orders.

6. cookies

Schnyder uses cookies (session cookies as well as temporary and permanent cookies) on our website. These are small files that your browser automatically creates and that are stored on your terminal device (laptop, tablet, smartphone, etc.) when you visit our site. A cookie does not mean that we can identify you in every case.

The use of cookies serves on the one hand to log the frequency of use, number of users and behavior patterns on our website, to increase the security of website use and to design our information offering in a user-friendly way. As soon as you leave the website, these cookies are automatically deleted.

In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your terminal device for a certain specified period of time. If you visit our site again to use our services, it is automatically recognized that you have already been with us and which entries and settings you have made so that you do not have to enter them again.

You can configure your browser settings so that no cookies are stored on your computer. Complete deactivation of cookies may mean that you cannot use all the functions of our website.

By continuing to use our website and/or agreeing to this privacy policy, you consent to cookies being set by us and thus to personal usage data being collected, stored and used, even beyond the end of the browser session. You can revoke this consent at any time by activating the browser default setting to refuse cookies from third-party providers.

7. analysis tools

a) Google Analytics

Our website uses the web analysis service Google Analytics from Google Inc, USA. Google Analytics uses cookies (see under Cookies). These enable an analysis of the use of our website offer incl. IP addresses by Google in the USA. We would like to point out that on this website Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (so-called IP masking). If anonymization is active, Google truncates IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area, which is why no conclusions can be drawn about your identity. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google observes the data protection provisions of the "Swiss-USA Privacy Shield" agreement and thus has an adequate level of data protection. Google uses the information collected to evaluate the use of our websites for us, to compile reports for us in this regard and to provide other related services to us. You can find out more at, in particular regarding the possibility of deactivating Google Analytiscs at

8. social media plug-in

Schnyder uses the social plug-ins listed below on its website to make its company better known. The underlying promotional purpose is to be considered a legitimate interest within the meaning of the DSG and the DSGVO. The responsibility for data protection-compliant operation is to be ensured by their respective providers. Data processing in connection with these plug-ins takes place with your consent when you use them.

If you use the services of these social networks independently of or in connection with our website, the social networks evaluate your use of the plug-in. In this case, information about the plugin is forwarded to the social networks.

a) Twitter

Plug-ins of the short message network Twitter Inc. are integrated on our website. You can recognize the Twitter plug-ins ("Twitter" button) by the Twitter logo and the addition "Twitter". When you call up a page of our website that contains such a plug-in, a direct connection is established between your browser and the Twitter server. Twitter thereby receives the information that you have visited our site with your IP address. If you click the Twitter button while you are logged into your Twitter account, you can link the content of our pages on your Twitter profile. This allows Twitter to associate the visit to our pages with your user account.

We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Twitter. Further information on this can be found here .

b) LinkedIn

Plug-ins of the social network LinkedIn Corporation, USA, are installed on our website. You can recognize the LinkedIn plug-in ("LinkedIn Recommended" button) by the LinkedIn logo. If you call up a page of our website that contains such a plug-in, a direct connection is established between your browser and the LinkedIn server. LinkedIn thereby receives the information that you have visited our site with your IP address. If you click the LinkedIn button while logged into your LinkedIn account, you can link the content of our pages on your LinkedIn profile. This allows LinkedIn to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by LinkedIn. For more information, please visit

c) Google Maps

Google Maps services are used on our website (e.g. in-screen or via interfaces / API). Google LLC, USA, may therefore process information about your actual location. Google uses various technologies to determine your location, such as IP addresses, GPS and other sensors, which provide Google with information about nearby devices, WLAN access points or mobile phone masts, for example.

For the purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights in this regard and setting options for protecting your privacy, please refer to Google's privacy policy at

d) Youtube

Our Internet pages contain at least one plug-in from YouTube, belonging to Google Inc, located LLC 901 Cherry Ave. San Bruno, CA 94066 USA. As soon as you visit a page of our website equipped with a YouTube plug-in, a connection to the YouTube servers is established. In doing so, the YouTube server is informed which specific page of our website you have visited. If, on top of this, you are logged into your YouTube account, you would enable YouTube to assign your surfing behavior directly to your personal profile. You can negate this possibility of association if you log out of your account beforehand. For more information on the collection and use of your data by YouTube, see the privacy notices there at

9. newsletter

With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers.

For the registration to our newsletter we use the so-called double-opt-in procedure. This means that after your registration, we will send you an e-mail to the e-mail address you provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store your respective IP addresses used and times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in every newsletter e-mail or by sending a message to the contact details provided above. The data processing operations already carried out remain unaffected by the revocation.

10. information, deletion and correction

You can request information about your data stored by us at any time. For this purpose, we ask you to send a request for information by e-mail to the address below. Together with the request, proof of identity must be sent to the same address.

You have the option to request the deletion or correction of your data at any time. Of course, you are also entitled at any time to revoke your consent to the use or processing of personal data with effect for the future. To do this, we ask you to write to us by e-mail at

Stored data will be deleted by us when it is no longer required for the specified purpose.

Regarding the deletion of data, it should be noted that we are subject to certain legal obligations, which foresee a retention obligation for certain data. We have to comply with this obligation. If you wish to delete data that is subject to the legal obligation to retain data, the data will be blocked in our system and only used to fulfill the legal obligation to retain data. After expiry of the retention period, your request for deletion will be complied with.

11. Right of objection

If your personal data is processed on the basis of legitimate interests, you have the right to object to the processing of your personal data if there are grounds for doing so that arise from your particular situation or if the objection is directed against direct advertising. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation.

12. data security

Schnyder will keep your data secure and will therefore take all reasonable measures to protect your data from loss, access, misuse or alteration. Our employees and contractors who have access to your data will be contractually bound to secrecy and compliance with data protection laws. In some cases, it will be necessary for us to pass on your requests to companies affiliated with us. In these cases, too, your data will be treated confidentially.

13. contact data

This privacy policy applies to data processing by:

Responsible Schnyder SA
Data Protection Officer
Jakobstrasse 52
2504 Biel
+41 32 344 04 04

Supervisory Authority Federal Public Information and Data Protection Commissioner, FDPIC
Feldeggweg 1
3003 Bern

14. up-to-dateness and changes of this privacy policy

Changes to this privacy policy will be published on this page. In this way, you can inform yourself at any time about what data we store, how we collect and use it. You can save and / or print the privacy policy here. The current privacy policy can be found at

Biel, July 30, 2023